If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.
Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic.?Here is the guidance you need to ensure you won’t miss any refund owed to you. Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”
Evan Hunt recently made an embarrassing self-ticketing mistake on American Airlines that forced him to?miss a business meeting. His time zone confusion led him to take a flight to Hong Kong that landed as scheduled — but one day too late for the important meeting.
So why is he contacting a consumer advocacy organization about this blunder? (Reprint/March 16, 2019) Read more “My American Airlines flight was on time,but I arrived on the wrong day!”
Donna Sandfort has a feeling that she recently was hit with a scam after she bought some theater tickets. When the venue suddenly canceled her tickets, she expected a refund. But there’s a third party involved and that complicated things. Read more “Were these theater tickets just a scam?”
Marie Kvistero was looking forward to rest and relaxation in her hotel room that summer day in August 2017. But she wouldn’t get either. The hotel was closed for renovations — and there was no one there to help her. (Reprint) Read more “My hotel is closed for renovations! Now what?”
Bonnie Orlin doesn’t know the two people who used her stolen American Airlines miles to travel around the world. But, she says, the airline promised to restore the hacked miles to her account. ?However, nearly a year later, her 120,000 miles are still missing.
Is this case hopeless? ?(Reprint/Oct 2019) Read more “This is how to get your stolen American Airlines miles back”
In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. Read more “United Airlines put me on another airline! Can I refuse?”
Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.
Now she wants her money back. But is that even a remote possibility?? Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”
Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long? Read more “Help! FlightNetwork will not give me the refund it owes me”
Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.
But for most of these travelers, the answer is simple. Do not cancel your future trip today. (Update/Reprint from March 23) Read more “Do not let coronavirus panic make you cancel your trip right now”